Frequently Asked Questions (FAQ)
1. Q: What is the delivery time for your products?
A: For orders of less than 10 pieces, we guarantee delivery within just 7 working days. For any other order quantities, we ensure delivery within a maximum of 25 days.
2. Q: What types of batteries are available for your products?
A: Our standard battery option is a lead-acid battery. However, for those seeking an alternative, a lithium battery is available as an optional choice.
3. Q: What kind of warranty do you offer on your products?
A: We are proud to offer a comprehensive 1-year guarantee on all our products. Within this period, if any issues arise, we will promptly send replacement parts at no cost, excluding consumable and wear parts. During the warranty period, all services are free.
4. Q: Does your company accommodate custom designs through OEM/ODM?
A: Absolutely, we are open to custom designs and offer both OEM and ODM services. We welcome discussions on potential collaborations as our distributor or agent.
5. Q: What factors should I consider when selecting a floor sweeper?
A: Key considerations include the types of flooring (cement, epoxy, tile, ceramic), the size of the cleaning area (5000, 8000, 10000m²), the type of debris to be cleaned (leaves, rocks, cigarette butts, paper, nails), and the preferred operation mode (hand push or ride-on).
6. Q: How does your company ensure product quality?
A: Our products adhere to strict ISO quality and CE system standards. Each production step is meticulously overseen by a dedicated engineer, and a specialized quality control team ensures uncompromising standards.
7. Q: Are all products tested before they are shipped?
A: Yes, indeed. We conduct thorough testing on 100% of our products before they are shipped, ensuring they meet our high standards of quality and performance.
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