Frequently Asked Questions (FAQ)
1. Q: What is the delivery time for your products?
A: For orders of less than 10 pieces, we ensure a swift delivery within a mere 7 working days. For larger orders, you can expect delivery within just 25 days, ensuring efficiency and reliability.
2. Q: What types of batteries are available for your products?
A: Our standard offering includes the dependable lead acid battery, but we also give you the innovative option to choose a lithium battery to suit your needs.
3. Q: What warranty do your products come with?
A: Our products proudly come with a comprehensive 1-year guarantee. Should any issue arise within this period, we will promptly provide new replaceable parts at no cost to you, excluding consumables and wearing parts. Enjoy peace of mind with our all-encompassing warranty service.
4. Q: Is your company open to custom orders through OEM/ODM modes?
A: Absolutely, we warmly welcome custom orders in both OEM and ODM modes. We invite you to discuss the exciting potential of becoming our esteemed distributor or agent.
5. Q: What factors should be considered when choosing a floor sweeper?
A: Key considerations include floor type (such as cement, epoxy, tile, ceramic, etc.), cleaning area size (ranging from 5000 to 10000m² and beyond), the materials needing cleaning (from leaves to cigarette butts and more), and the preferred operation mode (whether hand-push or ride-on).
6. Q: How do you ensure the quality of your products?
A: Our commitment to quality begins with strict adherence to ISO and CE system requirements. Each production stage is meticulously overseen by dedicated engineers, and our expert Quality Control team ensures that excellence is maintained throughout the process.
7. Q: Are all products tested before they are delivered?
A: Indeed, we conduct thorough testing of 100% of our goods prior to their delivery, ensuring that each product meets our rigorous standards and performs flawlessly when it reaches you.
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