FAQ
1. Q: What is delivery time?
A: For our valued customers, orders comprising less than 10 units will be promptly delivered within 7 working days. Larger orders are efficiently managed to ensure delivery within 25 days, ensuring timely and reliable service.
2. Q: What kind of batteries can we choose?
A: Our product comes standard with a robust lead acid battery. However, for those seeking enhanced performance and longevity, an optional upgrade to a high-quality lithium battery is available, catering to your unique needs.
3. Q: What is warranty of products?
A: Our commitment to quality is backed by a comprehensive 1-year guarantee. Should any issues arise within this period, we will promptly provide new replacement parts at no additional cost, excluding consumables and wear-and-tear components. Enjoy peace of mind with our exceptional warranty service, as everything is covered during the warranty period.
4. Q: Does your company accept custom made in OEM/ODM mode?
A: Absolutely! We proudly offer both OEM and ODM services, tailored to fit your specific needs. We eagerly welcome discussions regarding potential partnerships as distributors or agents, inviting you to be part of our esteemed network.
5. Q: What should I consider when I choose floor sweeper?
A: When selecting the perfect floor sweeper, consider these essential factors: the type of floor surface (such as cement, epoxy, tile, or ceramic), the size of the cleaning area (from 5000m² to 10000m²), the nature of debris (including leaves, rocks, cigarette butts, paper, nails), and the preferred operation mode (hand-push or ride-on). These factors will guide you in making an optimal choice for your cleaning needs.
6. Q: How do you control your product quality?
A: We ensure superior quality control by adhering to ISO and CE system standards. Each stage of production is meticulously overseen by a specialized engineer, complemented by a dedicated and professional Quality Control team, ensuring that every product meets our rigorous standards.
7. Q: Do you test all your goods before delivery?
A: Indeed, we conduct exhaustive tests on 100% of our goods prior to delivery, assuring that you receive only the highest quality products that meet our stringent standards.
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