Frequently Asked Questions (FAQ)
1. Q: What is the typical delivery time for your orders?
A: For orders under 10 pieces, we ensure delivery within 7 business days. Larger orders will be fulfilled within 25 days, ensuring you receive your products promptly.
2. Q: What types of batteries are available with your products?
A: Our standard equipment comes with a reliable lead-acid battery, but you can opt for the high-performance lithium battery to suit your needs.
3. Q: What kind of warranty does your product carry?
A: Every product comes with a comprehensive 1-year warranty. If any issue arises within this period, we will ship replacement parts free of charge, excluding consumables and wear parts. Enjoy complete peace of mind with our coverage.
4. Q: Can your company customize products in OEM/ODM mode?
A: Absolutely, we offer both OEM and ODM solutions. We invite discussions on forming strategic partnerships as distributors or agents.
5. Q: What factors should I consider when selecting a floor sweeper?
A: Key considerations include the type of floors (cement, epoxy, tile, ceramic), the size of the area to clean (5000, 8000, 10000m²), the debris to be cleaned (leaves, rocks, cigarette butts, paper, nails), and the mode of operation (manual push or ride-on).
6. Q: How does your company ensure the quality of its products?
A: Our products adhere to stringent ISO quality and CE system standards. Each production stage is managed by a dedicated engineer, bolstered by our expert QC team to deliver flawless quality.
7. Q: Are all products tested before they are shipped?
A: Yes, we conduct thorough testing on 100% of our goods prior to dispatch, ensuring top-notch performance and reliability.
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