Frequently Asked Questions (FAQ)
1. Q: What is the expected delivery time for your orders?
A: We pride ourselves on efficiency! For orders less than 10 pieces, expect delivery within an astonishing 7 working days. For larger orders, rest assured, they will be on their way within 25 days.
2. Q: What battery options are available for your products?
A: Our standard offering includes a reliable lead acid battery, with the option to upgrade to a high-performance lithium battery for enhanced longevity and power.
3. Q: What type of warranty do your products come with?
A: Every product we offer is backed by a comprehensive 1-year guarantee. Should any issues arise within this period, we will provide new replacement parts without charge (excluding consumables and parts subject to wear). All warranty claims are handled with utmost attention and efficiency.
4. Q: Is your company open to customization via OEM/ODM services?
A: Absolutely! We are delighted to offer both OEM and ODM services. We invite you to explore collaborative opportunities as our esteemed distributor or agent, paving the way for innovative solutions.
5. Q: What factors should I consider when choosing a floor sweeper?
A: Key considerations include the type of flooring (such as cement, epoxy, tile, ceramic), the size of the area to be cleaned (e.g., 5000, 8000, 10000m²), the nature of the debris (leaves, rocks, cigarette butts, paper, nails), and the preferred operation mode (manual push or ride-on). These elements will guide you to the perfect choice.
6. Q: How is product quality maintained at your company?
A: Our rigorous quality control begins with strict adherence to ISO and CE standards. Each production step is meticulously overseen by dedicated engineers, and our expert QC team ensures excellence at every stage.
7. Q: Are all goods thoroughly tested before shipment?
A: Indeed, we perform comprehensive testing on every single item before it leaves our facilities, ensuring you receive products of superior quality and reliability.
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