Frequently Asked Questions (FAQ)
1. Q: What is the delivery time for your orders?
A: We pride ourselves on swift delivery - within just 7 working days for orders of fewer than 10 pieces. For larger order quantities, rest assured, delivery will be completed within 25 days.
2. Q: What types of batteries are available for your products?
A: Our standard offering includes the reliable lead-acid battery. However, for those looking for advanced technology, the cutting-edge lithium battery is also available as an option.
3. Q: What is the warranty period for your products?
A: All our products come with a comprehensive 1-year guarantee. Should any issues arise within this period, we provide free replacement of parts (excluding consumables and wearing parts). Rest assured, if it falls within the warranty, it's on us!
4. Q: Does your company offer customization through OEM/ODM?
A: Absolutely! We embrace both OEM and ODM services. We warmly invite you to discuss potential collaborations as a distributor or agent and explore the exciting possibilities.
5. Q: What factors should I consider when choosing a floor sweeper?
A: Key considerations include the type of flooring (cement, epoxy, tile, ceramic, etc.), the area to be cleaned (5000, 8000, 10000m², etc.), types of materials to clean (leaves, rocks, cigarette butts, paper, nails, etc.), and the operation mode (hand-push or ride-on). These are crucial factors in making the right choice.
6. Q: How do you ensure the quality of your products?
A: Quality is at the heart of everything we do. Our cleaning machines are crafted in strict adherence to ISO quality and CE system standards. Each production stage is overseen by a dedicated engineer, and we have a highly skilled QC team ensuring excellence at every step.
7. Q: Are all your products tested before delivery?
A: Yes, indeed! We conduct a thorough 100% test on all goods before they leave our facility, ensuring they meet our high standards of quality and performance.
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