Frequently Asked Questions (FAQ)
1. Q: What is the delivery time for your products?
A: For orders containing fewer than 10 pieces, expect your delivery in a swift 7 working days. Larger quantities can be on their way to you within 25 days.
2. Q: What types of batteries are available for your products?
A: Our products come standard with a reliable lead-acid battery, but we also offer the option to upgrade to a high-performance lithium battery.
3. Q: What kind of warranty do your products come with?
A: We proudly offer a 1-year guarantee on all our products. Should any issues arise within this period, we'll supply new replacement parts at no cost to you (excluding consumables and wear items). During the warranty, all services are complimentary.
4. Q: Can your company accommodate custom-made products in OEM/ODM mode?
A: Absolutely, we are open to OEM and ODM collaborations. We'd be delighted to discuss opportunities for you to become our distributor or agent.
5. Q: What factors should I consider when selecting a floor sweeper?
A: Key considerations include floor types (such as cement, epoxy, tile, ceramic), the cleaning area size (5000, 8000, 10000 m², etc.), types of debris (leaves, rocks, cigarette butts, paper, nails), and the preferred operation mode (whether hand-push or ride-on).
6. Q: How do you ensure the quality of your products?
A: Quality is paramount. Our cleaning machines adhere strictly to ISO and CE quality standards. Each step of production is overseen by a specialized engineer, and our expert QC team conducts thorough inspections.
7. Q: Do you conduct tests on all your products before they leave the factory?
A: Indeed, we conduct comprehensive testing on 100% of our products before they are dispatched to ensure they meet our high standards.
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